Answers first.
A real person second.
Most questions are answered below. If you need us, sign in and use Help & support in the app, or email us. We reply by email, usually within one business day.
How much does it cost?
£29.99 a month, all in. Includes VAT, unlimited clients, no per-client fees and no setup fee. Rolling monthly, cancel any month you like.
Is there a free trial?
Yes. 30 days free, and no card needed to start.
How do I cancel?
In the app, go to Settings, then Manage your WELX plan. It is rolling monthly, so you can stop any month with no tie-in.
How do sessions get counted?
You log a session in the client’s record, and both you and the client see the same balance count down. Nobody has to remember a number.
Do my clients pay me directly?
Yes. Payments go to your own Stripe account. We never hold your money; the £29.99 subscription is the only thing we charge you.
Can a couple share sessions?
Yes. A shared block gives a couple one pooled balance, and anything either of them buys tops up the same pot.
Is my data safe?
Sign-in is passwordless, so there is no password to steal, and we handle your data under UK GDPR. The detail is in our Privacy Notice.
Get a real person on it.
Signed in? The fastest route is Settings, then Help & support. Otherwise email us and we will pick it up.
A real person, by email, usually within one business day. Not instant, but never ignored.