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The Awkward Bit

Do you have a business, or a job you own?

Most trainers own a job. A good one, chosen on purpose, but a job. You turn up, you trade an hour for money, and the day you stop turning up it stops paying. That's not a dig. It's just worth knowing which one you've got, because a job and a business are run completely differently.

You didn't go self-employed to build a business. You went to coach, and to keep the bit that used to go to the gym. Fair enough. But somewhere in there a business turned up anyway, and nobody handed you the manual.

The difference, in one line

A job trades your time for money and stops when you do. A business has a direction, grows whether or not you're in the room, and is worth something beyond this month's takings. One feeds you this month. The other builds you something.

The awkward bit

Here's the question that stings a little. If you did your back in on Friday, what happens to the money? If the answer is "it stops", you've got a job. A busy, well-paid job that falls over the moment you do.

Not a reason to panic. A reason to spend one hour, once, thinking like the owner instead of the worker.

What an owner actually asks

×
Where's this in three years? Not a daydream. A number of clients, a level of income, a way of working you're actually aiming at.
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What fills the gap when someone leaves? Because someone always leaves. An owner has an answer ready before it happens, not a scramble after.
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What's a client actually worth? Not one session. The whole time they're with you. Once you know that number, you treat them differently.

That last one catches everyone. A client who stays eighteen months, in twice a week:

£7,000
What one client is worth over their time with you. Not a booking. An asset.

You wouldn't let a seven grand asset wander off because you forgot to check in. But a busy fortnight, and that's precisely how it goes.

Why nobody ever asks you this

These are the questions people who've built businesses ask on day one. In the meeting, they're the only questions. But nobody sits a trainer down and asks them, so most never get asked, and the diary fills, and the thinking waits for a quiet week that doesn't come.

We think you should get asked them. And then handed the quiet help to act on the answers: the capacity you're not using, the client about to drift, the number you didn't know you had. Owner's questions, with the donkey work done.


You don't need to turn into a businessperson. You're a brilliant coach, and that's the whole point of the thing.

You just need to spend the odd hour as the owner of one, not only the worker in it. That difference is everything, and it costs you an afternoon you'll make back many times over.

Figures are rounded illustrations: a client at a £45 session, twice a week, staying around eighteen months. Yours will differ. We count sessions, and now and then the bigger picture.

We're the bit that keeps asking the owner's questions while you're busy being the coach. That's the whole idea, really.