Frequently asked questions

Sign up, add your first client, and you're running. There's nothing to set up and nothing to learn: WELX works from the first client you add.

No. You're only asked for a card near the end of your free trial, and only if you decide to stay.

No. WELX runs in your browser, and you can add it to your phone's home screen like an app. There's nothing to download from an app store, and nothing for your clients to install either.

Minutes. Add a client and set your rate once, and WELX prices every session from it, whatever the length.

£29.99 a month, all in. That includes VAT, unlimited clients and every feature. No setup fee and no per-client charge.

It's less than a single coaching session. Stop one unbilled cancellation, or fill one quiet hour in a month, and it's already made you money.

No. £29.99 covers 5 clients or 500. Growing your business shouldn't cost you more.

No. It's rolling monthly and you can leave in two taps. No year-long tie-in and no refund runaround.

Yes. It's a work tool, so it comes off your taxable profit like your insurance and kit, which lowers the real cost. WELX emails your receipts. This isn't tax advice.

Any time, in two taps, and you can export your data on the way out. No pestering to stay and no hidden catches.

0%. Every pound your clients pay goes through your own Stripe account to your own bank. The £29.99 subscription is the only thing WELX ever charges you.

By card through their own space in WELX, or in cash the way they already do. They never pay WELX anything.

Straight to your own bank. Card payments run through your own Stripe account, so WELX never holds your money.

For card payments, yes, your own, and it's free to set up. If you only take cash you don't need one. You can skip it at the start and add it later.

Yes. Proper invoices are raised and sent for you, with VAT included where it applies.

Yes. A year's income and sessions export as a CSV, ready for your accountant.

WELX keeps every session and payment as clean digital records, and exports a year's income as a CSV your accountant can work from. It doesn't file your Making Tax Digital updates for you, and it isn't HMRC-recognised filing software, but it means your income is organised and digital, not a year of WhatsApp threads, when the rules reach you. Making Tax Digital for Income Tax applies to sole traders with income over £50,000 from April 2026, over £30,000 from April 2027, and over £20,000 from April 2028.

Yes, and it's on by default. A cancellation inside 24 hours counts as a charged session, held for you, so a late drop-out isn't a free one.

Yes. The default is 24 hours, and you can change it to 48 or 72 hours in the app, whatever suits your work.

You're always in control. Every single charge can be waived in a tap. WELX holds the line by default, but the final call is yours, every time.

A no-show is handled the same way as a late cancel: it counts as a charged session unless you waive it.

WELX flags every charge a client hasn't yet agreed to, and keeps a running total across your clients of what's been agreed and what's still outstanding, so nothing slips and you always know where you stand.

No. £29.99 covers unlimited clients.

Yes. They book the slots you set, from a link in their own space. There's no app for them to download.

Yes. Couples train from one shared block, and small groups and classes are billed by headcount, like your one-to-ones.

Yes, both ways with your own calendar, so your sessions show up where you already look.

No. WELX won't let two clients land on the same slot.

Yes. They're nudged before every session, so you're not the one sending texts.

Yes. Cover shifts, club classes and studio splits are logged in a tap and sent to the club as one clean, itemised invoice at month end.

It sits right beside your own clients' money, itemised, so your whole income adds up in one place.

Yes. WELX is built to move you over without losing your clients or their history. The Switch page walks through how it works.

You do. You can export your clients, sessions and income at any time, and take it with you if you ever leave.

Yes. WELX is UK-based and GDPR compliant, with a Data Processing Agreement available. Your clients' details are yours, never sold or shared.

In the app, go to Settings, then Manage your plan. It's rolling monthly, so you can stop any month with no tie-in.

Email support any time and a real person usually replies within one business day. The Help page answers the common questions first.